First launched in 2019, BetRivers Casino is somewhat of the ‘new kid on the block’ when it comes to online casinos.
However, despite its age, it’s quickly become one of the most popular online casinos in the USA.
But, is BetRivers deserving of all this praise? Or are there more-rounded online casinos out there?
In this article, I’ll answer all of these questions, by taking a close look at every aspect of BetRivers online casino, from its games to its user-friendliness to its customer service.
By the end, you’ll have a good understanding of whether it’s the right platform for you.
BetRivers Casino video review
Overall rating - 4 stars
Overall, I give BetRivers Casino a rating of 4 stars based on an overall score of 63.7 and an average of 7.9.
We review every online casino using the same criteria and rating system.
View our dedicated page on how we review and test online casinos for more information.
Here’s a breakdown of how BetRivers scored:
BetRivers Casino overview
BetRivers is a top-rated online casino with a wide range of games, great customer service, and an attractive loyalty program.
However, it’s majorly let down by a poor website and mobile app, and a slightly sub-par welcome bonus.
BetRivers Casino pros & cons
Pros
- Great selection of games
- Amazing customer service
- Strong loyalty program
Cons
- Poor website and mobile app
- Welcome bonus is average
- Not available nation-wide
Safety - 3.5 stars
On the whole, BetRivers is an extremely safe platform, both in terms of security and game fairness.
However, it’s only licensed to operate in a handful of states, meaning that the majority of people won’t be able to use the platform.
Security
When it comes to security, BetRivers is faultless. The platform uses multi-factor authentication, to ensure that your account won’t be accessed by cyber hackers.
You’ll also benefit from other security measures such as data encryption and a tested firewall to keep cyber threats at bay.
Licenses
BetRivers is licensed to operate in the following states:
New Jersey (licensed by the New Jersey Gaming Commission)
Pennsylvania (licensed by the Pennsylvania Gaming Control Board)
Michigan (licensed by the Michigan Gaming Control Board)
West Virginia (licensed by the West Virginia Gaming Control Board)
In these states, all games offered by BetRivers are checked for fairness and bias, which means you have a fair chance of winning every time you play.
This means that BetRivers isn’t rigged in any way.
However, naturally, the biggest problem here is not the licenses that BetRivers holds, but the ones that it doesn’t!
Simply put, if you live outside of these states, you won’t be able to play any games through BetRivers, due to a lack of regulation.
It’s ultimately incredibly disappointing that so few states have been given the green light.
However, in the future, we could see BetRivers obtain licenses in a wider variety of states.
Pros
- Great security measures
- Strong gambling licences in New Jersey, Pennsylvania, Michigan and West Virginia
Cons
- Only licensed in four states
Deposits and withdrawals - 4.5 stars
Depositing and withdrawing funds through BetRivers couldn’t be easier.
There are a variety of methods, no associated fees, and the minimum deposit and withdrawal amounts are very low.
However, some withdrawals can take a few days to process.
Deposits
BetRivers offers users a variety of ways to deposit funds, including:
Visa
Mastercard
PayPal
Play+
PayNearMe
All of the above methods are completely free, and instant and have a low minimum transaction amount of just $10.
This means that whenever you run out of funds, topping them up will take a mere matter of seconds!
Withdrawals
If you want to withdraw winnings, you can use the following methods:
PayPal
Play+
Check
Online banking
Withdrawals normally take between 1-2 business days to hit your account. However, some methods can take upwards of a week, which is frustrating, to say the least!
That being said, withdrawals are completely free to make and have a low minimum transaction amount of $10.
Pros
- Variety of deposit and withdrawal methods
- Deposits and withdrawals are free and unlimited
- Low minimum deposit and withdrawal amounts
Cons
- Some withdrawal methods are pretty slow.
Onboarding - 5 stars
Setting up a BetRivers account couldn’t be easier. The process is logical, and intuitive and only takes about five minutes.
Another bonus is that signing up to the casino will also give you access to the BetRivers Sportsbook.
Setting up an account
To create an account with BetRivers, just follow these simple steps:
Head over to the BetRivers website, and click the ‘Join Now’ button located at the top of the screen.
Fill in the required fields to set up an account. You’ll be asked for some basic personal info like your name, email, date of birth, etc.
You’ll be asked to verify that you’re over 21 by uploading some ID documents such as a passport or driving license.
Once your account has been verified, create a username and a strong password for your account, and set up multi-factor authentication.
Agree to the Terms and Conditions and hit confirm!
All in all, this onboarding process couldn’t be simpler.
When I set up an account, ID verification took a matter of seconds too, meaning that the entire process took me about five minutes!
Find out if you have access with our guide to BetRivers legal states in the US.
Pros
- Simple registration
- Speedy verification
Cons
- None
Website - 3 stars
From a functionality and performance standpoint, BetRivers’ website is hard to fault.
However, the layout leaves a lot to be desired and feels incredibly cluttered and dated.
Look and feel
Unfortunately, BetRivers’ website looks extremely average.
For one, the whole layout is incredibly cluttered. The developers have tried to cram in as many games into the home page as humanly possible.
However, rather than looking inviting, this just looks cramped and unprofessional.
The white and blue color scheme is also pretty clinical and lacks any kind of personality.
Factor in the basic search icons, and the website honestly does look like it was designed in five minutes.
User experience
Overall, my experience with BetRivers’ website was very mixed.
By far the biggest problem I had with it was the layout and design, which felt way too crowded, even on a bigger screen.
The website’s search filters are on the more basic end and are essentially limited to just filtering the kind of game that you want to play, rather than a theme or anything more specific.
However, this rather archaic feature is made more bearable with the search bar, which allows you to find any game through its title or another filter like its theme.
On the plus side, the performance of the website is hard to fault. I never experienced a lag spike or a crash. Every game I played performed excellently, and so long as you have a good internet connection, you should experience the same kind of performance.
It’s also easy to switch between the Casino and the sportsbook thanks to a handy tab in the top left-hand corner of the screen.
The promo pop-ups are also pretty useful, and help you to keep up with the latest promos that you otherwise likely miss.
However, they can start to get pretty annoying if you just play a certain set of games, and don’t much care for random deals on more niche games.
Pros
- Performance is solid
- Frequent promo pop ups ensure you never miss out on a good offer
- Search function is good
Cons
- Layout is cluttered and could do with an upgrade
Mobile app - 3 stars
BetRivers’ mobile app shares many of the same flaws as the website, only on a smaller screen.
On the plus side, everyday performance is great.
Look and feel
The mobile app is essentially a squished-down version of the website and carries over the problem of looking crowded and a little boring.
You get the same homepage, filled with the latest trending games and promos, as well as a permanent navigational menu at the top of your screen.
Again, this menu is limited to filtering by game type.
Finally, as with the website, you’ll be able to flip between the Casino and Sportsbook at any time thanks to a menu in the top right-hand corner.
This is genuinely a pretty handy feature if you’re into sports betting.
User experience
Like the website, I really didn’t get along with the overall design of the mobile app. It still feels crowded and puts promotion, rather than user experience first.
As for search functions, you’ll get the same search bar as with the website, as well as the addition of a new menu at the bottom of the screen, which allows you to flip through to key pages like your account.
However, like the website, the app does feel in many ways dated and unfinished. You can notice this, particularly with the navigation.
For instance, the bottom menu allows you to deposit money in one click, but there’s no similar feature for withdrawing money.
As for performance, the app is difficult to fault. Scrolling through the menus and various games is smooth and lag-free, and playing even the most demanding table game is likewise plain sailing.
You also won’t experience any weird bugs or glitches, as BetRivers recently rolled out several quality-of-life updates.
Overall, therefore, BetRivers’ mobile app isn’t bad by any means. However, rivals such as Caesars Palace Online Casino certainly offer a better alternative.
Pros
- Looks slightly better than the website
- Performance is great
Cons
- Design still leaves a lot to be desired
- Search features need work
Games - 4.5 stars
BetRivers’ selection of games is second to none.
There are hundreds of slot machines, dozens of table games, and an incredibly addicting selection of live casino games.
The dedicated US sportsbook also blows competitors out of the water.
However, there are some big misses, such as bingo, which is disappointing.
Slots
If you’re a fan of slots, then BetRivers will not disappoint. There are hundreds of different slots to choose from, and it would take you a lifetime to try out every single one.
But what’s truly impressive about this selection is the variety that it holds. You’ll find every type of slot, from classic fruit machines to modern 3D slots.
There’s also a slot for every budget and great variety in terms of payouts.
The rewards from the top slot machines are also some of the best in the market. In fact, as of the time of writing, the top prize is upwards of $60,0000.
Table games
Likewise, BetRivers offers an impressive selection of table games.
You’ll find most of the big games, such as blackjack, roulette, baccarat, and poker, all of which have several, if not dozens, of variations.
The video poker selection is particularly impressive.
However, you won’t find some of the biggest table games like Bingo or Keno.
This is incredibly disappointing and may put you off of BetRivers altogether if you’re a regular player of these titles.
Live casino
Another excellent offering from BetRivers is its Live casino, which allows you to play a variety of table games in real-time.
There are plenty of games on offer, like blackjack, poker, roulette, and baccarat, and each comes with very competitive odds, plenty of game variations, and different minimum bet amounts.
There are also a few unique features, such as random multipliers on roulette wheels, which act to make your live experience that much more unique and enjoyable.
All of BetRivers’ live casino games are powered by Evolution, which is widely considered one of the best live software platforms in the world.
As a result, the live playing experience is incredibly smooth, both on mobile and desktop.
Sportsbook
Finally, when you create a BetRivers Online Casino account, you’ll automatically gain access to the BetRivers sportsbook, which is easily one of the best sports betting sites out there.
You’ll be able to bet on everything, from the major American leagues to boxing to soccer, all from the comfort of one app.
This feature is easily one of the biggest reasons to go with BetRivers, as it blows other online casinos’ attempts out of the water with its range and depth of sports on offer.
Pros
- Great selection of slots
- Sportsbook is fantastic
- Great live casino
Cons
- No Bingo or Keno
Welcome incentive & promotions - 4 stars
BetRivers offers a pretty decent welcome bonus to attract new customers.
There are also consistent offers and promos to keep games interesting, as well as a VIP program to reward loyal players.
However, promos from rivals like Caesars are just a little bit more attractive as of the time of writing.
Welcome inventive
Currently, new users can benefit from a 100% refund up to the value of $500 on any of their losses during the first 24 hours of play.
To unlock this reward, simply follow these steps:
Create an account, following the steps laid out above.
Deposit at least $10 into your account.
In the promo code section, type in the code SPBONUS
Any money that you lose (up to the value of $500) in the first 24 hours of you making an account will be refunded within 48 hours of your initial deposit.
This promo is excellent, as it essentially allows you to get a free $500.
It also allows you to play with a bit more freedom, as you’ll be safe in the knowledge that any money you lose will be refunded into your account.
However, other online casinos, such as Caesars are offering a deposit match of up to $1,000 - that’s double what BetRivers is offering.
Thus, it’s simply not the best welcome bonus out there.
Other promos
Luckily, BetRivers does sweeten the deal by offering a variety of daily, weekly, and monthly promos to keep users engaged.
These promos can vary from simple deposit matches to prize draws to free slots.
Another great regular promo is BetRivers’ ‘happy hour’ which occurs on select days and allows you to receive double the loyalty points when you deposit funds into your account.
VIP program
In addition to these incentives, you’ll also be rewarded by staying loyal to BetRivers, thanks to its VIP ‘iRush’ program.
Every time you bet money through BetRivers, you’ll receive a certain number of iRush points. These points can eventually be traded for rewards like free spins, cold hard cash, or dinner vouchers.
Admittedly, casual bettors probably aren’t going to benefit all that much from this program. However, if you’re a frequent player, then the rewards will quickly begin to add up.
Pros
- Great VIP rewards program
- Plenty of daily and weekly promos to capitalize on
Cons
- Other sites offer a more attractive welcome bonus
Customer service - 5 stars
BetRivers’ customer support is nothing short of sublime.
There are plenty of ways to get in touch, including a 24/7 live chat, and the customer support team is extremely knowledgeable and friendly.
The only minor issue is that support is only available in English.
However, considering it’s an English platform, this shouldn’t be an issue for the majority of people.
Contact Methods
BetRivers offers no less than four different ways to get in touch with the customer support team.
These are:
24/7 live chat
Email support
Phone support
Twitter support
User experience
My experience with BetRivers’ customer service team was flawless.
The team was extremely helpful, prompt in reply, friendly and not to mention unquestionably knowledgeable.
Emails and Twitter DMs are answered within a few hours and come packed with a detailed response and links to FAQ articles to further help.
The 24/7 Live Chat is actually available 24/7 too, at least from my testing. The longest I had to wait to speak to an agent was a few minutes.
Though, if you’re contacting at peak times, or live in a different state, you may experience a longer wait time.
Finally, the phone support was likewise great. I barely had to wait a minute before I was talking to someone, and they were able to answer my question without hesitation the first time,
As mentioned, support is only available in English. Naturally, this wasn’t an issue for me.
However, if you’re not a native speaker, you may find the customer service a little harder to navigate.
Pros
- Four contact methods
- 24/7 live chat
- Support team is friendly, knowledgeable and efficient
Cons
- Support only available in English
Final thoughts
Ultimately, BetRivers is an extremely solid online casino with a lot of great qualities.
It’s stellar from a safety standpoint, easy to use, and the selection of slots and table games is hard to match.
The dedicated sportsbook is likewise second to none. However, BetRivers is let down by its dated website and mobile app, which seriously reduces the overall user experience.
Therefore, I would recommend BetRivers to anyone who wants a large selection of games and doesn’t care about having the most up-to-date user interface in the world.
How to gamble responsibly
Before we end this article, we need to caution you to always bet and play responsibly with casinos and their bonus offers.
To ensure you’re being cautious, these casino sites implement various responsible gambling practices that will help you keep your betting habits in check and prevent unhealthy behaviors.
Limits: Online casinos allow you to set betting limits, i.e. limit how much you can bet in a day, a week, or a month.
Cashouts: You can withdraw your winnings quite easily from any online casino. This prevents you from spending all of your winnings. There’s also the option for early cashout, so you can still get paid if the bet is starting to go sideways.
Help & resources: Casinos provide access to resources for problem gamblers and point them to organizations that can help with gambling addiction.
Responsible gambling organizations and charities in the US
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References
To test online casinos accurately, we dive into analytical research of the casino industry, to understand what features are best for you.
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Contributors
Tobi Amure
Author
Tobi Amure is Sporting Post’s resident casino expert and writer, bringing a rich blend of expertise in online gambling and cryptocurrency to our readers. With over four years of experience reviewing online casinos and seven years in the crypto industry, Tobi has honed his ability to evaluate platforms across key areas like bonuses, game selection, user experience, and security.
Josh Miller
Editor
Josh Miller, Sporting Post’s Sports & Casino Editor, brings over five years of experience in feature writing, blogging, and SEO. With a strong background in football coverage and sports betting, his work has been featured in VAVEL. Josh also writes extensively about online casinos, providing expert insights into games, bonuses, and gambling trends. His engaging and informative content makes him a reliable resource for Sporting Post readers.