Established back in 2012, DraftKings is undoubtedly one of the most popular sports betting sites in the U.S.
And, with such success over recent years, the company has felt it right to expand into the online casino market.
But, does DraftKings Casino live up to its sports-betting counterpart, or are there better options out there?
In this review, I will answer this question by taking a detailed look into every aspect of DraftKings Online Casino.
I’ll lay out the pros and cons of everything from the onboarding to the customer service, so you can make an informed decision as to whether the platform is right for you.
DraftKings Casino video review
Overall rating - 4.5 stars
Overall, I give DraftKings Casino a rating of 4.5 stars based on an overall score of 69.7 and an average of 8.7.
We review every online casino using the same criteria and rating system. View our dedicated page on how we review and test online casinos for more information.
Here’s a breakdown of how DraftKings scored:
DraftKings Casino overview
DraftKings is a top-rated US online casino with a wide selection of games, an amazing mobile app, and easy onboarding.
However, the welcome bonus isn’t as attractive as competitors, and customer service is also comparatively weak.
Overall, DraftKings is a brilliant platform that I would recommend to anyone who wants an easy-to-use online casino with a near-unlimited variety of games to enjoy.
See if you're currently living in one of the many DraftKings legal states in the US.
But if it's just the casino you're looking for, find all the legal details here: DraftKings Casino legal states.
DraftKings Casino pros & cons
Pros
- Amazing mobile app
- Great selection of games
- Strong security
Cons
- Mediocre customer service
- Average welcome bonus
- Slow withdrawals
Safety - 4.5 stars
Regulated by a number of gambling agencies, and with the added protection of encryption, there’s no doubt that DraftKings is an extremely safe platform to use.
The biggest issue is that DraftKings hasn’t received nationwide regulation, which naturally limits the number of people who can even use the platform in the first place.
Encryption
If you’re going to use an online casino, it’s vital that it has strong levels of encryption to protect your personal and financial information from cyber threats and hackers.
Luckily, DraftKings uses 128-bit encryption, which is the best in the game when it comes to securing your data.
As an added layer of protection, DraftKings also employs several firewalls to further deter hackers from getting their hands on your data and finances.
Licenses
Beyond this, DraftKings holds gambling licenses in several states, these being:
Michigan
West Virginia
Pennsylvania
New Jersey
In these states, every game hosted on DraftKings is tested for fairness, to ensure that every player has an equal chance of winning every single game.
However, if you don’t live in one of these states, you won’t be able to enjoy what DraftKings has to offer.
The good news is that as the company continues to grow, it may receive the regulatory green light in other areas.
Pros
- Strong encryption and firewalls
- Regulated for fairness
Cons
- Not regulated in the majority of states
Deposits and withdrawals - 4.5 stars
DraftKings has done an excellent job of making deposits and withdrawals simple.
There are also no associated fees and a very low minimum transaction amount of just $10.
However, some withdrawal methods can take a while to process.
Deposits
When it comes to depositing money into your DraftKings account, you truly are spoilt for choice.
As of the time of writing, all of the following methods are available to use:
Visa
Mastercard
PayPal
Play+
eCheck
Wire transfer
Discover
Online banking methods
All of these methods are free to use, process instantly, and come with a very low minimum transaction amount of just $10.
Withdrawals
Withdrawals can be made to the same methods as above, and are likewise completely free to make.
However, the processing time for withdrawals is much longer and can take anywhere from 1-5 business days depending on the method you use.
Pros
- Low minimum transaction amount
- Lots of deposit and withdrawal methods to choose from
- Simple process to follow
Cons
- Withdrawals can take a while
Onboarding - 5 stars
Opening an account with DraftKings couldn’t be simpler.
The whole process took me a couple of minutes, and as a bonus, you’ll also gain access to the DraftKings sportsbook and fantasy sports service.
Setting up an account
To open a DraftKings casino account, just follow these simple steps:
Head over to DraftKings’ website and click on the Create New Account option.
Fill in the required fields - you’ll need to give a few personal details and your contact info.
You’ll then be prompted to verify your identity. You can complete this step by uploading a photo of your ID. A passport or driving license works perfectly.
Once your account has been verified, simply create a password, and you’re ready to start playing!
As you may imagine, I couldn’t fault this onboarding process.
It took me a couple of minutes, didn’t require any obscure info or documents, and my account verification was extremely quick.
Pros
- Easy process
- Speedy account verification
Cons
- None
Mobile app - 5 stars
DraftKings’ app uses a cool color scheme and backs this look up with speedy performance and great navigation, making for an incredibly well-rounded casino app that’s hard to fault.
Look and feel
The DraftKings employs a crisp, dark color theme, contrasted by a white font.
While simple, this color scheme is incredibly effective, as it helps the color in the game thumbnails to pop and stand out.
You can change this dark theme to a lighter one via the in-app settings.
However, I felt the light theme lacked any kind of contrast and felt a little boring in comparison.
User experience
As you might’ve guessed, my hands-on experience with the DraftKings app was fantastic.
When you open up the app, you’ll be greeted by the home page, which allows you to quickly dive into many different games, such as slots, table games, and the live casino.
You’ll also find several suggested games based on your previous playing history.
DraftKings has made it very easy to navigate through the app, and the large selection of games, thanks to the handy selection of menus.
For instance, at the bottom of your screen, you’ll find a permanent menu, allowing you to browse through your recently played games, ongoing promotions, and your home page.
There’s also a search bar that you can use to find anything from your favorite game to a broader selection of titles based on a keyword.
I found this to be nice and accurate, helping me to find even the most niche slot titles.
From a performance perspective, the DraftKings app is faultless.
For one, the loading times are incredibly quick. Scrolling between menus and tabs is also a breeze, and beyond this, I never encountered a period of lag or a crash.
Ultimately, therefore, my experience with the mobile app was sublime, I couldn’t fault it if I tried, and I genuinely wish that all online casinos would model their mobile apps around it - it’s that good!
Pros
- Excellent performance
- Great looks
- Solid navigation
Cons
- None
Website - 4.5 stars
Like the mobile app, the DraftKings website is absolutely awesome and very easy to use on a day-to-day basis.
However, navigating through the website doesn’t feel quite as smooth.
Look and feel
The DraftKings website employs the same great looks as the app, and it looks just as good on the big screen.
Again the theme can be changed to a lighter one if it takes your fancy.
The navigational menus are also the same. The website just feels like a blown-up version of the app!
User experience
Like the mobile app, my experience with DraftKings’ mobile app was overwhelmingly positive.
Like the app, performance was never an issue. The looks are great, and navigation, while not quite as smooth as the app, was pretty good on the whole.
However, it did take me a little longer to navigate between the menus, which was annoying at times.
There is also something to be said about the continuity between the DraftKings app and website. The two feel the same, which makes switching between the two nice and easy.
This does sound like a relatively small thing.
However, you’d be surprised by how many brands offer a completely different website and mobile app experience, which feel disconnected and harm the overall user experience.
However, with that being said, I would never choose to use the website. This isn’t because it’s bad to use, but rather because the app is just that good!
Pros
- Same great look and feel
- Good performance
Cons
- Navigation isn’t as good as on the app
Games - 5 stars
On the whole, DraftKings’ selection of games is extremely impressive. There are over 600 games in total, each with its unique theme.
The live casino is also great, and the additional sportsbook is a massive bonus. Though, I did miss several table game variants.
Slots
If you enjoy slots, then you’re going to love DraftKings. The platform offers hundreds to choose from, many of which are exclusive and cannot be found elsewhere.
The themes of these slots vary from retro to modern, to animal-themed to Halloween-themed to underwater-themed.
Essentially, if you can think of it, you’ll probably be able to find a matching slot machine!
The prizes to be won from this selection of slots are also very impressive.
Some slots pay out a fixed rate, while others offer progressive winnings, and as of the time of writing, the top prize draw is $600,000!
Some of the best slots to play right now include:
Starburst (96.1% RTP)
Bloodsuckers (98% RTP)
Dead or Alive (96.8% RTP)
Monopoly Electric Wins (96.5% RTP)
Dazzle Me (96.9% RTP)
Table games
Of course, no online casino would be complete without a healthy selection of table games, and DraftKings certainly lives up to this expectation.
Firstly, you’ll find a core selection of tried and tested table games. Here you’ll find the classics like blackjack, poker, craps and roulette.
There’s also a healthy number of variants to each of these titles, to help keep things nice and interesting.
Some of the most unique table game variants come in the form of DraftKings’ sports-themed blackjack and roulette tables.
These variants perfectly blend the company’s sportsbook and its casino and make for an original, and incredibly enjoyable experience for any avid sports fan.
There’s even a variety section, which features over 30 original games, such as Wheel of Fortune, that you simply won’t find on rival platforms.
Live casino
Many of the above-mentioned table games can be played in real-time through the DraftKings live casino.
My experience with the live casino was extremely positive. For one, I found the variety of games on offer extremely extensive.
The live play was also incredibly smooth, and I never experienced any lag, disconnections, or glitches.
Also on offer are live game shows. These make for a nice change of pace to traditional table games, and simply add another chapter to DraftKings’ extensive library of games.
Sportsbook
Finally, it’s important to mention that by signing up to DraftKings casino, you’ll also gain access to the sportsbook, which is without a doubt, one of the most comprehensive on the market.
DraftKings sportsbook gives you access to all the major American leagues, not to mention dozens of other sports like boxing, soccer, F1, and MMA.
The parlay builders are second to none, and if you’re a big sports fan, this feature alone could genuinely be enough for you to consider DraftKings over competitors like Caesars.
Pros
- Over 600 total games
- Great live casino
- Sportsbook is top-class
Cons
- None
Welcome incentive & promotions - 4 stars
Unfortunately, DraftKings doesn’t have the most attractive welcome incentive on the market.
However, the platform does somewhat make up for this with a great referral program, and VIP loyalty program.
Welcome bonus
Currently, new DraftKings users can benefit from a 100% deposit match on their first deposit, up to the value of $100.
To redeem this incentive, you simply need to deposit at least $5 into your account within 7 days of opening it, and the extra funds will be added to your account within a few days.
This bonus will be awarded to your accounts in the form of credits, rather than cash, meaning you can’t just withdraw the extra cash and run away!
Directly compared to other incentives, this bonus offer does leave a lot to be desired.
You can, for instance, get as much as $500 worth of bonus credits through BetRivers’ scheme. Therefore, if you’re a more serious bettor, this offer simply isn’t the best on the market.
However, for more casual bettors, this incentive may be a little more attractive than other incentives from companies like BetRivers, simply down to the fact that you don’t need to bet as much to benefit from it.
You can just make a small deposit, get some bonus cash, and then play as and when you want, rather than having to deposit hundreds of dollars into your account.
Other promos
DraftKings also offers a variety of ongoing promotions to keep users engaged.
One of the most attractive of these is the refer-a-friend program, which allows you to earn $100 in credits whenever a friend joins through your link.
There are also plenty of leaderboard incentives, with prizes being given to the most active users in a given period.
Loyalty program
DraftKings likes to reward its long-term users through a loyalty program.
Whenever you deposit cash into your account, you’ll earn several crowns, which can eventually be redeemed for real-life regards like dinner vouchers, or even in-game credits.
Of course, it’s going to take a while to build up enough crowns to redeem any kind of substantial reward.
Nevertheless, it’s still a great thing to build up in the background, especially if you’re a regular player.
VIP
Finally, select players will be invited to join an exclusive VIP program.
This is reserved for the most active users and comes with a variety of benefits and offers to capitalize on.
Pros
- Welcome bonus is great for the casual player
- Great referral program
- Strong loyalty program
Cons
- Rival companies offer a better welcome bonus for serious bettors
Customer service - 3.5 stars
DraftKings’ customer support team is extremely knowledgeable, friendly, and responsive.
However, there’s no way to get in contact with an agent on the phone.
Contact methods
Live chat
Email: email form on the website
Twitter: @DKCasino
Supported languages: EN
Of course, the biggest omission here is phone support, which is not yet offered by DraftKings.
It’s also worth noting that the live chat function isn’t available 24/7.
User experience
My user experience with DraftKings customer support was on the whole mixed.
On the one hand, the available contact methods were fantastic. Yet, on the other hand, I seriously missed features like phone support and 24/7 live chat.
For instance, my email inquiries were responded to within a few hours. Every reply answered my question in plain terms and even had attached links to useful FAQs and blog pages.
The same can be said for Twitter DMs, which were answered with similar speed, and the answers themselves came packed full of useful information.
However, I missed phone support during my testing. Sometimes, nothing beats having an authentic conversation with another human, and it’s something that just can’t be replicated through live chat or email.
The lack of 24/7 support is also incredibly disappointing. Granted, you probably won’t need technical support in the middle of the night during the week.
Nevertheless, it’s nice knowing that there’s a safety blanket there if you ever do need it.
Pros
- The customer support team is well-trained
- Email responses are very quick
Cons
- No phone support
- Live chat isn’t 24/7
Final thoughts
Ultimately, DraftKings is an extremely well-rounded online casino that’s hard to fault.
For one, the selection of games is unbelievable. Couple this with a stunning app, and easy onboarding, and it’s easy to see why I’ve rated it so highly.
The only major letdown is the customer service, which is poor when compared to competitors such as BetRivers Casino.
Therefore, I would recommend DraftKings to anyone who wants a large selection of games, an easy-to-use mobile app, and doesn’t care much for a massive welcome bonus.
How to gamble responsibly
Before we end this article, we need to caution you to always bet and play responsibly with casinos and their bonus offers.
To ensure you’re being cautious, these casino sites implement various responsible gambling practices that will help you keep your betting habits in check and prevent unhealthy behaviors.
Limits: Online casinos allow you to set betting limits, i.e. limit how much you can bet in a day, a week, or a month.
Cashouts: You can withdraw your winnings quite easily from any online casino. This prevents you from spending all of your winnings. There’s also the option for early cashout, so you can still get paid if the bet is starting to go sideways.
Help & resources: Casinos provide access to resources for problem gamblers and point them to organizations that can help with gambling addiction.
Responsible gambling organizations and charities in the US
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References
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Contributors
Tobi Amure
Author
Tobi Amure is Sporting Post’s resident casino expert and writer, bringing a rich blend of expertise in online gambling and cryptocurrency to our readers. With over four years of experience reviewing online casinos and seven years in the crypto industry, Tobi has honed his ability to evaluate platforms across key areas like bonuses, game selection, user experience, and security.
Josh Miller
Editor
Josh Miller, Sporting Post’s Sports & Casino Editor, brings over five years of experience in feature writing, blogging, and SEO. With a strong background in football coverage and sports betting, his work has been featured in VAVEL. Josh also writes extensively about online casinos, providing expert insights into games, bonuses, and gambling trends. His engaging and informative content makes him a reliable resource for Sporting Post readers.